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Frequently Asked Questions

We hope the selection of FAQs below proves to be helpful. However, if you don't find the answer to your question, please click here to contact us.

Shopping Information

Q: Do The Prices On The Website Include Vat?
Q: What Happens When I Place An Order?
Q: Can My Goods Be Delivered To A Different Address To My Billing Address?
Q: Can I Cancel Or Amend My Order?
Q: I Need Assistance, Can You Help?
Q: What Is The Returns Policy With First Choice Lighting?
Q: What Happens If The Goods I Order Are Not In Stock?
Q: How Much Is Delivery And When Can I Expect My Goods?

Product Information

Q: Do You Have A Catalogue Of Your Products?
Q: Are Light Bulbs Included With The Product?
Q: What Is A Driver / Transformer And What Is It Used For?
Q: What Products Can Be Dimmed?
Q: Why Are LED Products More Expensive Than Conventional Bulbs?
Q: What Is An IP Rating?

Security Information

Q: Is Online Shopping Safe?
Q: What Payment Methods Do You Offer?
Q: What Is Your Privacy Policy?