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Returns Policy

CANCELLATIONS AND RETURNs

1. Non-Faulty Returns and Cancellations

Please ensure that you are ordering precisely what you require to avoid any unnecessary expense later. If the goods ordered are not what you receive please advise us by email on the day of delivery where possible.

Under Distance Selling Regulations you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 14 days from the day after your goods are delivered to your shipping address. 

As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation. 

Our email address for cancellations and returns is sales@firstchoicelighting.co.uk

No right of cancellation, refund or return exists under the Distance Selling Regulations once you have used your product, unless the product is defective and we have the chance to supply a replacement. 

Goods that are sealed or shrink-wrapped and that have been removed can only be returned if they are defective and previously agreed by email.

First Choice Lighting will confirm receipt of the cancellation or return notification and in the event of a return, will issue you with a returns number.  We do not accept returns unless we have first been notified and have issued a returns number.  This should be included with your return on a separate piece of paper including your order number and name.  This should not be written on any of the original packaging as we are unable to accept returns where packaging is marked in any way.  

Once we have confirmed your return, you have 14 days to return the item to us at the address supplied.  You are responsible for paying any postage or shipping costs incurred when returning the product and we recommend that all returns be sent by a means that a record of the return is available.  We will not issue refunds for any items lost or stolen in transit to us. Please ensure you quote your name, address and order number with your return.

When returning an item please ensure the box and packaging are in prefect condition. Cartons must not be written on or defaced in any way. Please apply your courier label to the outer box with sellotape and do not write on the box.

Subject to the above, we will refund the purchase price of a returned product within 7 days of receiving it to the supplied address.  The refund will be to the same payment method used for the purchase transaction.

Please note, certain items may be subject to a restocking fee.

2. Returning a Faulty Item

If you are returning your product because of a physical defect, please advise us of the defect within 14 days. All glass and mirror breakages should be reported to us within 48 hours of receiving your package.

If you are returning your product because of an electrical defect, please advise us of the defect within 30 days.

You must notify us in writing, (email or letter) within the above time periods from the day after receiving your order, a telephone call is not a valid cancellation.

Our email address for reporting faulty items is sales@firstchoicelighting.co.uk.  Photographic proof of any damage may be requested in order to facilitate your claim.

First Choice Lighting will confirm receipt of the return notification and will issue you with a returns number.  We do not accept returns unless we have first been notified and have issued a returns number.  This should be included with your return on a separate piece of paper including your order number and name.  This should not be written on any of the original packaging.  If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us

Once we have confirmed your return we will arrange a collection of the goods for you and confirm these details by email.  We will not refund un-authorised courier or postal costs.

Subject to the above, we will refund the purchase price of a returned product within 7 days of receiving it in our warehouse.  The refund will be to the same payment method used for the purchase transaction.